Returns and exchanges
How do I make a return?
Please contact us at hi@hotel-elma.com to discuss you refund.
Do I have to pay for the return shipping?
Yes. If you have received a damaged or faulty item we will cover the cost of the shipping. If you wish to exchange your item we will cover the shipping.
How long do I have before returning?
We request that you get in touch to discuss refunds or exchanges within two weeks of purchase.
How long until i recieve my refund?
We aim to process your refund within 1-3 days of receiving the returned item.